Business services · Office Support

IT Support Service

Helpdesk and on-site IT support

  • Free site visit
  • Written quote, no hidden charges
  • Verified, trained professionals
IT Support Service

Overview

On-site or remote IT support for desktops, laptops, printers, email, networks and users.

What is included

  • Helpdesk
  • Desktop support
  • Printer and peripherals
  • Asset tracking

Ideal for

  • SMEs
  • Clinics
  • Schools

Service details

Mode
On-site or remote
Response
Defined
Coverage
Office hours or extended
Reports
Monthly

How it works

  1. 1Share office details and needs
  2. 2Requirement assessment
  3. 3Proposal and agreement
  4. 4Service rollout
  5. 5Monthly review

Why choose Trueliving

One vendor, many services

Consolidate office support under one contract.

Scheduled supply

Timely refills of consumables.

Trained support staff

IT, mailroom and pantry staff trained for offices.

Scalable

Grow from one floor to multiple sites.

Cost visibility

Monthly reports on consumption and service.

Quick response

Defined response times for support requests.

Frequently asked questions

Can you provide a resident engineer?

Yes.

Do you support Google Workspace or Microsoft 365?

Yes.

Can you supply only consumables?

Yes, supplies like tea, coffee, water and stationery can be ordered on their own.

Do you provide on-site IT staff?

Yes, on-site or visiting IT support can be arranged.

Can you manage office relocation over a weekend?

Yes, relocations are planned to minimise downtime, including weekend moves.