Terms and Conditions

Effective Date: 01/11/2024

1. Introduction

Welcome to Trueliving Interior Design (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://truelivinginteriordesign.com/ and any related services. By accessing or using our site, you agree to these Terms.

2. Use of the Website

You may use this website for lawful purposes only. You agree not to misuse the website, interfere with its operation, or access it using automated means.

3. Products and Services

All products and interior design services displayed on this site are subject to availability. Prices may change without notice.

4. Orders and Payments

  • Orders for products or services are accepted only after confirmation by us.
  • Payment methods and details shall be provided at checkout or separately.
  • You agree to pay all charges associated with your purchase.

5. Intellectual Property

All content on this website (text, images, graphics, logos) is owned by or licensed to Trueliving Interior Design and is protected by copyright and other intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by law, Trueliving Interior Design shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or our services.

7. Indemnification

You agree to indemnify and hold harmless Trueliving Interior Design and its affiliates from any claims, damages, losses, liabilities, and expenses arising from your use of the website or violation of these Terms.

8. Privacy

Your use of personal information is governed by our Privacy Policy (if available). By using the website, you consent to the collection and use of information in accordance with that policy.

9. Changes to Terms

We may update these Terms at any time. Continued use of the site after changes constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws applicable where Trueliving Interior Design primarily operates (e.g., India).

11. Contact Information

For questions or clarifications related to these Terms, you may contact us at:

Email: truelivinginteriordesign@gmail.com

Phone: 9825134039

Cancellation Policy

At Trueliving Interior Design, we value our customers and strive to provide the best products and services. Please read our Refund and Cancellation Policy carefully.

Cancellation Policy

  • Orders or service bookings can be cancelled within 24 hours of confirmation.
  • After 24 hours, cancellations may not be accepted as the order/service may already be in progress.
  • For customized interior design services or made-to-order products, cancellation is not permitted once work has started.

Return Policy

We offer a 30-day return policy on all unused items in original packaging.

Refund Process

  • Refunds are applicable only in cases of:
    Duplicate payment
    Order cancellation approved by us
    Non-availability of the product or service
  • Refunds are not applicable for:
    Customized or personalized interior work
    Services already delivered or partially completed
    Delay caused due to factors beyond our control
  • Approved refunds will be processed within 10-35 working days.
  • The refund will be credited to the original payment method used during the transaction.
    Any transaction or gateway charges (if applicable) are non-refundable.

How to Request a Refund or Cancellation

You may contact us with your order details at:
Email: truelivinginteriordesign@gmail.com
Phone: 9825134039

Shipping and Delivery Policy

This Shipping and Delivery Policy outlines how products and services are delivered by Trueliving Interior Design.

1. Service Delivery (Interior Design Services)

  • Service timelines will be communicated during order confirmation.
  • Project duration may vary depending on:
    Scope of work
    Design approvals
    Material availability
    Site conditions
  • Any changes in timelines will be informed in advance.

2. Product Shipping (If Applicable)

  • Physical products (if any) are shipped through trusted courier partners.
  • Delivery timelines typically range between 5–15 working days, depending on location.

3. Shipping Charges

  • Shipping charges (if applicable) will be mentioned clearly at the time of order confirmation.
  • Any additional charges due to special delivery requirements will be informed beforehand.

4. Delivery Delays

  • Delays caused by natural calamities, logistics issues, or government restrictions are beyond our control.
  • Trueliving Interior Design will not be liable for such delays but will assist in tracking and coordination.

5. Damaged or Incorrect Delivery

  • If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
  • Supporting photos/videos may be required for verification.

6. Contact for Shipping & Delivery Queries

Contact Details

Website:https://truelivinginteriordesign.com/

Phone: 9825134039

Email:truelivinginteriordesign@gmail.com